Shipping policy

Shipping and delivery

Last updated: 5 October 2026

Paw Rule ships its current pet-toy range through a fulfillment partner in Rotterdam, the Netherlands. We currently ship to the Netherlands, Belgium and Germany. The final shipping charge is shown before payment at checkout.

Delivery estimates

For in-stock products fulfilled from Rotterdam, our estimated delivery time from order confirmation is 1–2 business days in the Netherlands and 3–5 business days in Belgium or Germany. These are estimates, not guaranteed arrival dates. Orders placed on weekends or Dutch public holidays, payment checks, unavailable items, large parcels and carrier disruption can add time. If we expect a significant delay, we will contact you.

Shipping charges

Netherlands: €4.95; free for orders of €50 or more
Belgium: €13.95
Germany: €16.95

The checkout total is the amount you pay. Orders delivered in the Netherlands qualify for free standard shipping from €50. A mixed order or a product fulfilled from another location may show a different rate at checkout.

Orders and tracking

We confirm your order by email. Our Rotterdam fulfillment partner packs and dispatches eligible orders, usually with PostNL or DPD. When tracking becomes available, we send the shipping confirmation and tracking link to your email address. Some orders may arrive in more than one parcel.

Need to change or cancel an order? Email support@pawrule.com as soon as possible with your order number. We will help where we can before dispatch; once an order has shipped, our return policy applies.

Delivery problems and returns

Check your address carefully at checkout. If a parcel is delayed, missing, damaged or delivered incorrectly, contact support@pawrule.com with your order number. Paw Rule is your point of contact. Arrange a return with us before mailing a parcel to our fulfillment partner in Rotterdam; customers cannot hand in dropship returns at its wholesale counter.