Returns and refunds

Last updated: 23 September 2026

Paw Rule is the seller and your point of contact for returns. Please email support@pawrule.com with your order number before sending a parcel. We will confirm the return instructions so our Rotterdam fulfillment partner can identify it.

Your 14-day right of withdrawal

If you are buying as a consumer, you may withdraw from your purchase without giving a reason within 14 days after you, or someone you designate, receive the goods. For an order delivered in separate parcels, this period begins when you receive the last parcel. Tell us clearly by email at support@pawrule.com before the 14 days end. You can use the model withdrawal form below, but it is not required.

After telling us you are withdrawing, send the goods back within 14 days. You may inspect an item as you would in a shop. Please return it with its accessories and packaging where reasonably possible. You are responsible only for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Where to send a return

Contact Paw Rule first for the return instructions. Approved postal returns for the current Van der Meer range go to: Van der Meer, Hongkongstraat 71, 3047 BR Rotterdam, Netherlands. Include your order number and the return details we provide. Do not hand a dropship return in at Van der Meer’s wholesale counter.

For a change-of-mind return, you pay the direct cost of sending the item back. If an item is faulty, damaged on arrival or incorrect, contact us with your order number and photos where helpful; we will arrange a suitable remedy and cover reasonable return costs when a return is needed. Your statutory consumer rights remain unaffected.

Refund timing

We will refund payments for the returned goods, including the basic outbound delivery charge when you withdraw from the whole order, within 14 days after you tell us you are withdrawing. We may wait until we receive the goods or you provide proof of sending them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. If you chose a delivery service more expensive than our least expensive standard option, we refund the standard delivery amount. For a partial return, the original delivery charge is not normally refunded.

Changes, cancellations and delivery problems

To change or cancel an order before dispatch, email support@pawrule.com as soon as possible. If it has already shipped, use the withdrawal process above. Please contact us promptly if a parcel is missing, damaged or does not match your order so we can help.

Model withdrawal form

To: Paw Rule, support@pawrule.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [items]
Ordered on: [date] / received on: [date]
Consumer name: [name]
Consumer address: [address]
Date: [date]